Justice

Delta's Response To A Breastfeeding Mom Of Triplets Is Perfect

February 16th 2016

By:
Laura Donovan

A Georgia mother of triplets  is gaining attention for her viral Facebook post thanking Delta Airlines for accommodating her breastfeeding needs on a flight.

"Yesterday, two flight attendants, Kaitlin K and Loretta, on my flight from Atlanta to Dallas-Love Field, allowed me to sit in an empty first class seat for more space and privacy while I pumped in flight. They offered me snacks and provided TONS of water during my pumping session," wrote the woman who refers to herself as "Jenna Mde" on Facebook. "Additionally, on my return flight this afternoon, the Dallas-Love Field gate attendant, Talesa, offered me an empty first-class seat so I could do the same."  

 

As a breastfeeding mother to triplets, it's important that I not miss a breast-pumping session, especially when...

Posted by Jenna Mde on Saturday, February 13, 2016

 

Evans wrapped up her post by celebrating the airline's hospitality and consideration towards her.

"I am incredibly grateful for the lengths these individuals took to make my role as momma much easier and impressed by the advocacy this company has provided for breast-feeding and pumping," she wrote. "Thank you, ‪#‎Delta‬ for making being away from my babies a bit more bearable!"

Evans' post has nearly 50,000 likes as of writing time and even prompted a Facebook user named Kari Cobham to share her own positive experience with Delta's breastfeeding accommodations:

Facebook comments

But not all moms have reported positive breastfeeding experiences with Delta.

Late last year, Texas mom Vanessa Kasten Urango wrote in a Facebook post that Delta didn't allow her to carry her breast milk in dry ice on her flight. Urango wrote that she had contacted the airline's customer service department in advance about properly transporting her breast milk on the flight and that she followed Delta's instructions to pack it with dry ice in a cooler and check it at baggage claim. When she got to the airport, however, a ticket agent told her that she would have to pay $150 to check the cooler because she already checked two other bags and that he had no idea how to even handle the cooler.

Jenna Evans Facebook

"So...here I sit waiting to board your plane...with a cooler of frozen breast milk WITHOUT dry ice," she wrote. "Who knows if it will even still be frozen when I arrive home in 8 hours; which basically means two weeks worth of breast milk will have to be thrown away. I wasted so much time and money for nothing. Thanks so much to your staff for their complete lack of compassion for a tired mom who really just wants to get home to her babies."

 

Dear Delta,I am a mother to a four month and a three year old daughter. I spent the last eighteen days away from my...

Posted by Vanessa Kasten Urango on Saturday, December 19, 2015

 

After Urango's post went viral, she updated her post to state that Delta had reached out to give her $150 and to say that the ticket agents should have known Delta's dry ice policy and acted incorrectly. She added that she hoped the social media backlash and negative media attention would encourage Delta to change their policies. 

"Hopefully [this will bring] more attention to this will help Delta see the need for change," she wrote.

RELATED: The Important Reason This Woman's Facebook Post to an Airline Is Going Viral